Frequently Asked Questions (FAQ)
Are all items shown on the website available?
All products displayed on the website are generally available for purchase. However, in rare cases, availability may change due to high demand or simultaneous orders.
If an item becomes unavailable after your order is placed, we reserve the right to cancel the affected item and issue a refund in accordance with our policies.
What do I need for the best browsing experience?
For the best experience on our website, we recommend using an up-to-date browser with cookies enabled.
Our website is optimized for modern browsers and secure connections (SSL). Some features may not function properly on outdated browsers or restricted browsing modes.
How accurate are product colours?
We strive to display product colours as accurately as possible.
However, slight variations may occur due to differences in screen settings, device displays, or lighting conditions.
Can I modify or cancel my order after placing it?
Once an order has been placed, it is immediately processed.
Modifications or cancellations may only be possible before the order enters processing or shipment, and cannot be guaranteed.
If your order has already been dispatched, you may use your right of withdrawal in accordance with our Returns & Refunds policy.
I placed an order but did not receive a confirmation email
There may be a short delay between placing your order and receiving confirmation.
Please check your spam or junk folder, as emails may occasionally be filtered.
If you still have not received confirmation, please contact our support team so we can verify your order.
What are the shipping costs?
Shipping costs are calculated at checkout based on your location and selected delivery method.
Free shipping may be available on qualifying orders and will be displayed at checkout.
What are the delivery times?
Estimated delivery times are:
- EU deliveries: 3–7 business days
- International deliveries: 7–21 business days
Delivery times are estimates and may vary due to customs procedures or carrier operations.
Is my payment secure?
Yes. All transactions are processed through secure payment providers using encrypted connections (SSL).
While we implement strong security measures, no online transmission can be guaranteed to be 100% secure.
Can I use an international credit card?
Yes, international credit cards are accepted.
Please ensure that the billing address provided matches the address registered with your payment method.
Can I use someone else’s credit card?
Yes, provided you have authorization from the cardholder and enter the correct billing information associated with the card.
When will I be charged?
Payment authorization may occur at the time of purchase.
The amount may be captured upon order confirmation or shipment, depending on processing procedures.
What is the card security code (CVV)?
The security code is a 3 or 4-digit number used to verify your payment.
For most cards (Visa, Mastercard), it is a 3-digit number located on the back of the card.
Why are some items sometimes unavailable?
Our product selection is continuously updated.
Some items may become unavailable due to demand, stock limitations, or collection updates.
We recommend checking back regularly for new availability.
Why can’t I find a specific product?
Our assortment is updated frequently.
If you cannot find a product, it may be out of stock or no longer part of the current collection.
You may contact our support team for assistance.
How can I get assistance with my order?
For any questions regarding your order, you can contact our customer support team at:
We are always happy to assist you.